Terms and Conditions
Last updated: [January 2026]
“Authorised Users” means employees, workers or contractors of the Practice who are authorised by the Practice to access the Platform using Seats allocated under the Subscription.
The Platform is provided strictly on a business‑to‑business basis for the internal training and development of staff within veterinary practices and related professional organisations. The Practice enters into these Terms on its own behalf and on behalf of all Authorised Users and accepts full responsibility for their compliance.
3. Access to the Platform
Subject to payment and compliance with these Terms, we grant the Practice a limited right to access and use the Platform during the Term. Access is limited to the number of Seats purchased and may be suspended or terminated in accordance with these Terms.
Subscriptions are sold on a fixed‑price annual basis and must be paid in advance. Seats are personal to Authorised Users and must not be shared concurrently, sublicensed or provided to third parties. Seats may be reassigned where an Authorised User leaves, provided concurrent use does not occur. We reserve the right to monitor usage and require the purchase of additional Seats where limits are exceeded.
The Practice may purchase additional Seats during a Term. Subscriptions renew automatically for successive twelve‑month Terms unless cancelled prior to renewal. Cancellation prevents renewal but does not terminate the current Term. Access continues until expiry of the paid Term.
All fees are payable in advance and processed via Stripe. The Practice must maintain valid payment details. If payment fails, we may retry charges, suspend access, or terminate the Subscription. Unless agreed otherwise, no refunds are provided for unused portions of a Term.
The Practice shall ensure that login credentials are not shared and that the Platform is not misused, copied, scraped, or accessed unlawfully. Breach may result in suspension or termination without refund.
8. Training Content and Professional Disclaimer
Platform content is educational only and does not constitute professional advice. We do not guarantee regulatory compliance, CPD recognition, or business outcomes. The Practice remains responsible for staff supervision and competence.
All intellectual property rights in the Platform and its content remain vested in us or our licensors. We grant a limited, non‑exclusive, non‑transferable licence for internal training during the Term only.
10. Platform Availability, Changes and Service Nature
The Platform is provided on an “as is” and “as available” basis. Whilst we use reasonable skill and care in operating and maintaining the Platform, we do not warrant or guarantee that access to the Platform will be uninterrupted, timely, secure or error free at all times.
11. Data Protection
Use of the Platform is subject to our Privacy Policy. Each party shall comply with applicable data protection laws.
12. Warranties and Exclusions
We make no warranty or representation that the Platform will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of the Platform.
13. Changes to these Terms and Conditions
We reserve the right to change the Platform, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Platform following the changes. If we are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
14. Limitation of Liability
14.1 Nothing in these Terms excludes or limits either party’s liability for:
14.2 Subject to clause 14.1, we shall not be liable to the Practice, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:
14.3 Subject to clauses 14.1 and 14.2, our total aggregate liability to the Practice arising out of or in connection with these Terms, the Subscription or the Platform shall be limited to the total Subscription fees actually paid by the Practice in respect of the Subscription Term in which the claim arises.
15. Suspension and Termination
We may suspend or terminate access immediately for non‑payment, breach of these Terms, or misuse of the Platform. Suspension or termination does not entitle the Practice to a refund.
16. Confidentiality
Each party shall keep confidential any non‑public information received in connection with the Platform.
17. General
These Terms constitute the entire agreement. If any provision is unenforceable, the remainder shall remain in effect. These Terms are governed by the laws of England and Wales and the courts of England shall have exclusive jurisdiction.
These Terms and Conditions ("Terms") govern the purchase of subscriptions for, and access to, the online training platform (the "Platform") operated by CVS (UK) Limited ("we", "us", "our"). By purchasing a subscription, creating an account, or permitting access to the Platform, the subscribing veterinary practice or organisation ("Customer", "Practice", "you", "your") agrees to be bound by these Terms.
1. Definitions and Interpretation
“Authorised Users” means employees, workers or contractors of the Practice who are authorised by the Practice to access the Platform using Seats allocated under the Subscription.
“Platform” means the proprietary online training and learning platform made available by us from time to time, including all content, materials, software, features and functionality.
“Seat” means a single, named user licence permitting access to the Platform by one Authorised User at any one time.
“Subscription” means the time‑limited, paid licence granting the Practice access to the Platform for a specified number of Seats.
“Term” means the period of twelve (12) months commencing on the date payment is successfully processed and recurring on each anniversary date unless cancelled in accordance with these Terms.
“Stripe” means Stripe Payments Europe Ltd and its affiliates, acting as our third‑party payment processor.
2. Scope and Business Use
The Platform is provided strictly on a business‑to‑business basis for the internal training and development of staff within veterinary practices and related professional organisations. The Practice enters into these Terms on its own behalf and on behalf of all Authorised Users and accepts full responsibility for their compliance.
3. Access to the Platform
Subject to payment and compliance with these Terms, we grant the Practice a limited right to access and use the Platform during the Term. Access is limited to the number of Seats purchased and may be suspended or terminated in accordance with these Terms.
4. Subscription Structure and Seat Licensing
Subscriptions are sold on a fixed‑price annual basis and must be paid in advance. Seats are personal to Authorised Users and must not be shared concurrently, sublicensed or provided to third parties. Seats may be reassigned where an Authorised User leaves, provided concurrent use does not occur. We reserve the right to monitor usage and require the purchase of additional Seats where limits are exceeded.
5. Upgrades, Renewals and Cancellation
The Practice may purchase additional Seats during a Term. Subscriptions renew automatically for successive twelve‑month Terms unless cancelled prior to renewal. Cancellation prevents renewal but does not terminate the current Term. Access continues until expiry of the paid Term.
6. Fees, Payment and Stripe
All fees are payable in advance and processed via Stripe. The Practice must maintain valid payment details. If payment fails, we may retry charges, suspend access, or terminate the Subscription. Unless agreed otherwise, no refunds are provided for unused portions of a Term.
7. Acceptable Use
The Practice shall ensure that login credentials are not shared and that the Platform is not misused, copied, scraped, or accessed unlawfully. Breach may result in suspension or termination without refund.
8. Training Content and Professional Disclaimer
Platform content is educational only and does not constitute professional advice. We do not guarantee regulatory compliance, CPD recognition, or business outcomes. The Practice remains responsible for staff supervision and competence.
9. Intellectual Property
All intellectual property rights in the Platform and its content remain vested in us or our licensors. We grant a limited, non‑exclusive, non‑transferable licence for internal training during the Term only.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Platform unless otherwise indicated on the Platform or unless given our express written permission to do so.
For the avoidance of doubt, the licence granted under this clause does not permit the creation of derivative works or the copying of Platform content into local training materials, manuals or offline repositories
10. Platform Availability, Changes and Service Nature
The Platform is provided on an “as is” and “as available” basis. Whilst we use reasonable skill and care in operating and maintaining the Platform, we do not warrant or guarantee that access to the Platform will be uninterrupted, timely, secure or error free at all times.
Without prejudice to this clause 10, we may suspend access to the Platform, in whole or in part, where reasonably necessary for maintenance, upgrades, security measures, system repairs or operational reasons. Where reasonably practicable, we will use reasonable endeavours to provide advance notice of planned maintenance, but the Practice acknowledges that this will not always be possible.
The Practice acknowledges and agrees that the content, structure, layout, functionality and features of the Platform may change over time. We reserve the right, acting reasonably, to modify, update, replace or remove training materials, modules, features or functionality, provided that the Platform continues to operate broadly as an online training platform.
We do not warrant that any particular content, course, module or feature will remain available for the duration of any Term, nor that the Platform will remain unchanged between or during Subscription periods.
Temporary suspension of access, changes to content or functionality, or modifications made in accordance with this clause 10 shall not constitute a breach of these Terms and shall not give rise to any right to a refund, service credit or other compensation.
Whilst we use reasonable endeavours to ensure that the Platform is secure and free from defects, viruses and other malware, the Practice is responsible for maintaining appropriate security, virus protection and safeguards on its own systems and devices.
11. Data Protection
Use of the Platform is subject to our Privacy Policy. Each party shall comply with applicable data protection laws.
12. Warranties and Exclusions
We make no warranty or representation that the Platform will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of the Platform.
No part of the contents of the Platform are intended to constitute advice and the content of the Platform should not be relied upon when making any decisions or taking any action of any kind.
13. Changes to these Terms and Conditions
We reserve the right to change the Platform, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Platform following the changes. If we are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
14. Limitation of Liability
14.1 Nothing in these Terms excludes or limits either party’s liability for:
(a) death or personal injury caused by its negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any other liability which cannot lawfully be excluded or limited.
14.2 Subject to clause 14.1, we shall not be liable to the Practice, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:
(a) loss of profits, revenue, business or anticipated savings;
(b) loss of goodwill or reputation;
(c) loss or corruption of data; or
(d) indirect, consequential or special loss, arising out of or in connection with these Terms or the use of the Platform.
14.3 Subject to clauses 14.1 and 14.2, our total aggregate liability to the Practice arising out of or in connection with these Terms, the Subscription or the Platform shall be limited to the total Subscription fees actually paid by the Practice in respect of the Subscription Term in which the claim arises.
14.4 The Practice acknowledges that the limitations and exclusions of liability set out in this clause 14 represent a reasonable allocation of risk having regard to the nature of the Platform and the Subscription fees payable.
15. Suspension and Termination
We may suspend or terminate access immediately for non‑payment, breach of these Terms, or misuse of the Platform. Suspension or termination does not entitle the Practice to a refund.
16. Confidentiality
Each party shall keep confidential any non‑public information received in connection with the Platform.
17. General
These Terms constitute the entire agreement. If any provision is unenforceable, the remainder shall remain in effect. These Terms are governed by the laws of England and Wales and the courts of England shall have exclusive jurisdiction.