Diary Management on Reception

Master the art of efficient diary management to balance practice productivity with team wellbeing and clinical urgency.

  • Recptionist

  • 1 hour

      Overview

      Successful diary management is the backbone of a smooth-running veterinary team. This course provides you with a deep understanding of how to manage a practice schedule efficiently by categorising appointment types and understanding the specific needs of your clinical team. You will explore the practicalities of organising complex bookings, such as home visits and surgical procedures, while learning to accurately estimate the time required for various consultations. By focusing on both clinical urgency and the logistical flow of the day, you will gain the skills to maintain an organised diary that supports staff wellbeing and ensures every patient is seen in a timely manner.

      Intended learning outcomes

      By the end of this course, you should be able to:
      • Differentiate between appointments according to their level of urgency
      • Organise home visits and surgical appointments
      • Identify the time needed for a range of appointments
      • Organise a diary to ensure staff wellbeing is taken into account
      “I have always believed, and I still believe, that whatever good or bad fortune may come our way we can always give it meaning and transform it into something of value.”
      HERMANN HESSE, SIDDHARTHA