Infection Control for Receptionists

Understand your vital role in the practice hygiene team by mastering effective cleaning protocols and client management to prevent disease transmission.

  • Receptionist

  • 1.5 hours

      Overview

      While "infection control" may sound like a purely clinical term, it is a responsibility that belongs to every member of the practice, especially the front-of-house team. This course explores how effective cleaning protocols and proactive client management on reception can significantly reduce the risk of cross-contamination. You will learn to recognise the chain of disease transmission and identify patient symptoms that may require immediate intervention. The training provides practical guidance on disinfection, hand hygiene, and the correct use of PPE, ensuring you have the confidence to implement essential safety protocols within your own practice environment.

      Intended learning outcomes

      By the end of this course, you should be able to:
      • Define infection control in the veterinary environment
      • Recognise the chain of disease transmission, and the routes by which disease is spread
      • Identify patient symptoms which may require further infection control intervention
      • Describe effective cleaning and disinfection, hand hygiene and PPE protocols
      • Identify the protocols used in your own practice, and your role in implementing these
      “I have always believed, and I still believe, that whatever good or bad fortune may come our way we can always give it meaning and transform it into something of value.”
      HERMANN HESSE, SIDDHARTHA