Understanding Medications for Clinical Support Staff

Build the confidence to explain common medications, administration techniques, and legal requirements to clients while supporting the clinical team.

  • Receptionist, PCA

  • 1 hour

      Overview

      Providing clear advice on prescriptions is a vital part of client care, and this course is designed to help receptionists and non-clinical staff navigate these conversations with ease. You will explore the common terminology used within veterinary teams and learn about different classes and types of medications. The training covers the practicalities of medication storage and the various methods of administration, ensuring you can offer helpful tips to owners who may struggle to medicate their pets at home. Additionally, the course examines the legal framework surrounding veterinary medicines, explaining why regular check-ups are essential for repeat prescriptions. By the end of this session, you will be equipped to answer frequently asked questions and ensure clients feel supported throughout their pet's treatment plan.

      Intended learning outcomes

      By the end of this course, you should be able to:
      • Differentiate between different methods of administration of common medications
      • Explain to an owner how to store and administer common medications
      • Demonstrate an understanding of terminology related to medications
      “I have always believed, and I still believe, that whatever good or bad fortune may come our way we can always give it meaning and transform it into something of value.”
      HERMANN HESSE, SIDDHARTHA